Got a question?  Get some help by reviewing the frequently asked questions below.
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PURCHASING THE TIMEZ5 PRAYER MAT


 

Where can I buy the TIMEZ5 prayer mat?

The TIMEZ5 prayer mat can only be purchased online at www.timez5.com/buy

 

What is the price of the TIMEZ5 prayer mat?

The TIMEZ5 prayer mat has a single standard global price please see www.timez5.com/buy

 

Having a payment problem when checking-out?

Please ensure that your credit card/debt card allows for international transactions.  If not, your transactions will be rejected.  Please use another credit/debit card or contact your Credit Card Company or bank to activate international transactions.

 

What payment options do you offer?

We process credit and debit cards accepting, VISA, MasterCard, American Express, Discovery card, JCB, Dinners Club international and debit cards.  

 

Can I use a bank issued debit card?

Yes, all you have to do is enter the debit card instead of your credit card information.  Please note that it needs to be enabled for international transactions.  If not, you need to contact your Credit Card Company or bank to activate international transactions.

 

 

Do you offer bulk purchases?

Yes, the TIMEZ5 prayer mat can be purchased in bulk.  Please refer to the following link for more information http://www.timez5.com/bulk-purchases

 

Can I buy the TIMEZ5 prayer mat and send it to a friend or loved one?

Yes, you can register an account, place a purchase and put your friend or loved one’s address as the shipping destination. 

 

Which countries do you ship to?

We ship globally; please visit the following link to see which countries are registered with our direct express services.  http://www.timez5.com/shipping-and-handling

 

What if my location is not listed as a shipping destination?

In the event your country is not listed please email us at [email protected] for custom order shipping.

 

 

WARRANTY AND MAINTENANCE


 

How long is the warranty for?

We provide a 1-year manufacturer’s warranty.

 

What does the warranty cover?
Please go to http://www.timez5.com/warranty

 

How can I clean the TIMEZ5 prayer mat if it gets dirty or stained?

The surface can be cleaned with a damp cloth and you can dry clean it if needed.

 

What is the best way to store the TIMEZ5 prayer mat?

Keep the mat in a room temperature area with no moisture or exposed to sharp objectives or placing heavy objects on the surface.

 

Can I store the TIMEZ5 prayer mat for long periods of time?

Yes, as long as it is covered and kept in a room temperature area with no moisture.

 

 

THE BENEFITS OF TIMEZ5 PRAYER MAT


 

What is so special about the TIMEZ5 prayer mat?

It is the world’s first physiological prayer and meditation mat.  It’s developed with a space scientist from space age technology material.  It helps reduce pressure and pain in knees, back, neck and other pressure points.  It Improves posture and boosts energy.  It also gives the body comfort in prayer by helping improve blood circulation.   Its surface is hygienic with an anti-microbial coding, and dust repellent good for people with respiratory problems. 

 

What sort of physical problems can the TIMEZ5 prayer mat help me with? 

It can help people with both chronic and light physical problems in the knee, back, foot, ankle and hips.  The TIMEZ5 prayer mat helps people with, joint stiffness, bone deficiencies muscle strains, and spinal disorders.

 

Which parts of the body experiences the best results with the TIMEZ5 prayer mat?

Most users experience significant improvements with their knees, lower back, neck, and feet; as well as improved posture support.

 

If I don't have a physical health problem can this help me?

Yes, the mat will give you a comfortable and energising experience both physically and spiritually.  It is also a preventative tool to reduce risk of knee and other problems in the future.

 

Can the TIMEZ5 prayer mat ensure physical safety while praying?

Yes, the micro-grip bottom doesn’t allow for slippage or movement during usage avoiding injury.

 

 

WHO IS THE TIMEZ5 PRAYER MAT FOR?


 

Can Muslims use the TIMEZ5 prayer mat?

Yes, it is design for Muslim physiology

 

Can non-Muslims use TIMEZ5 prayer mat this?

Yes, it can be used for other forms of prayer, meditation, light physical exercises and for short-term relaxation.

 

Can the TIMEZ5 prayer mat be used for other forms of meditation?

Yes, it can be used for other forms of prayer and meditation. It is ideal for light friction and short-term light motion meditation. 

 

Can people with specific health problems use the TIMEZ5 prayer mat this?

Yes, this ideal for people with physical, posture and fatigue problems

 

 

PRODUCT SPECIFICATIONS


 

What is the size?

The size is 120 x 70 x 2 cm

 

What is the weight?

The weight is under 1.5 KG

 

Do you have bigger sizes of the mat?

No.

 

Do you have other colours or designs?

No.

 

 

PRODUCT USAGE


 

Can I use the TIMEZ5 prayer mat in Makkah (Mecca) and Madinah?

Yes, the product best performs on hard flat surfaces such as the Makkah and Madinah holy mosques.

 

Can I use the TIMEZ5 prayer mat outdoors?

The TIMEZ5 prayer mat is designed primarily for indoor usage.  However, light outdoor usage is possible in safe and clean conditions.

 

How many people can use the mat at once?

The TIMEZ5 prayer mat is designed to accommodate one person at a time.

 

Can I sleep on the mat?

Yes, for short term napping if you wish but not for long-term sleep, please consult with your doctor for any special medical condition you may have.  

 

Can I sit on the mat for long periods of time?

Yes, several of our customers choose to spend more time relaxing on the TIMEZ5 prayer mat.

 


MANAGING MY TIMEZ5 ACCOUNT


 

How do I register an account?

You can register at http://www.timez5.com/register

 

What if I have forgotten my password?

Go to http://www.timez5.com/crm/login/status/ and click I forgot my password

 

What can I do with my TIMEZ5 account?

It allows you to place a purchase, track past orders and shipping details. It also allows you to place new orders whether for yourself or others you may be gifting to.

 

 

YOUR EXPERIENCE WITH THE TIMEZ5 PRAYER MAT


 

How do I share my story about the TIMEZ5 prayer mat?

You may email us at [email protected]

 

I have a concern, who can I contact to inform?

You may email us at [email protected]

 

I have a suggestion, who can I contact?

You may email us at [email protected]